• White Facebook Icon
  • White LinkedIn Icon
  • White Twitter Icon
  • White Instagram Icon

Tel: 0333 666 1222

Conditions of Hire

1. Application.
These conditions apply whether or not a contract of carriage has been entered into as a result of a quotation being offered and accepted or whether a contract has been made verbally or in writing.

2. Quotations.
Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing  at the time and in accordance with details provided by the hirer. Quotations are based on payment being  made in cash or cleared funds before the start of the hire. Unless otherwise stated admission charges, meals, accommodation and parking charges for special events are not included in the quoted price. All charges are exclusive of value added tax which will, if applicable,  be payable in addition to the charges. Quotations are valid for 14 days subject to ongoing availability, unless otherwise notified.

3. Use of vehicle.
Unless confirmed in writing by the operator the vehicle should not be assumed to remain at any point between the outward and return journeys nor to remain available for the hirer’s incidental use when parked at such points. The operator’s vehicles may on no account be sub-let, lent or licensed by the hirer, without the prior written consent of the operator.

4. Driver’s hours and rest periods.
The hours agreed with the operator for the operation of any hire must be strictly observed (other than in the
case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods can
be complied with. The operator reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.

5. Seating capacity.
The hirer must not load any vehicle beyond the number of passengers which it is legally permitted to carry.
All passengers must remain seated with their seat belts correctly fastened whilst the vehicle is in motion unless using the wash-room or catering facilities (if any). Passengers using the wash-room or leisure facilities or who for any other reason do not remain in their seats with their seat belts fastened whilst the vehicle is in motion do so entirely at their own risk.

6. Animals.
On a private hire no animal may be carried without the prior agreement of the operator.

7. Children.
It is the responsibility of the hirer to ensure that a minimum of 2 adults per party, as in line with the Local Education Authority recommendations for staffing and supervision is maintained at all times. Supervising adults must be seated throughout the vehicle and not congregated in one place. The driver will have absolute discretion to decide where such adults should be seated.

8. Alcohol.
No alcohol is permitted to be carried or consumed on the vehicle without the prior written consent of the operator. Where the hire is to a sporting event, no alcohol consumption will be permitted on the vehicle in any event and the hirer should be aware of the legal requirements relating to alcohol contained in the Sporting Events (Control of Alcohol) Act 1995. The hirer will indemnify the operator for any fines and any related costs, expenses or other losses incurred as a result of any breach of this Act by the passengers

9. Smoking.
Smoking and the use of vape or any illegal substances is not permitted on the vehicle at any time.

10. Confirmation
Normally written confirmation by the operator is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.

11. Payment.
Any requested deposit must be paid by the date stated and payment in full must be made before the start of the hire unless any other terms have been confirmed by the operator. The operator reserves the right to add interest at the rate of 2% per month above the bank base lending rate from the date by which payment should have been made until the date of actual payment. All invoices are payable within 14 days from date of invoice. Late invoice payments will be subject to Late Payment Charges as laid out in the Commercial Late Payment Regulations 2013. All late payment charges will remain in force until invoice is paid in full.

12. Parking Charges.
All parking charges are the responsibility of the hirer or there agent These charges are not included in the agreed rate.

13. Cancellation by hirer.
In the event of cancellation by the hirer the operator reserves the right to retain any deposit. The hirer shall be liable to the operator for any losses incurred by the operator as a result of the cancellation or part cancellation but not exceeding the full cost of the hiring. The amount of the deposit retained will be calculated as follows:

  • Cancellations 28 days or less prior to date of hiring unless under exceptional circumstances -50%

  • Cancellations 7 days or less prior to date of hiring unless under exceptional circumstances - 100%

14. Cancellation by the operator.
In the event of any emergency or force majeure or of any action by the hirer to vary agreed conditions unilaterally the operator may by returning all money paid and without further or other liability cancel the contract.

15. Route and time variation.
Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for, the operator reserves the right to make an additional charge commensurate with the costs incurred. During the hiring the driver is the sole judge of the reasonableness of any request for a change of route or time. In any event the vehicle(s) will depart at times agreed with the hirer and the operator will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time. Alteration to any agreed itinerary must be agreed with the operator direct, not the driver.

16. Substitution.
The operator reserves the right to provide a larger vehicle than specified at no additional charge unless any extra seats are used. If extra seats are used an additional charge will be made pro rata to the hire charge. The operator reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of similar quality.

17. Delays.
The operator gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss delay or inconvenience caused by the actual time of the journey.

18. Agency arrangements.
Where the operator hires in vehicles from another operator at the hirer’s request and where the operator arranges ancillary facilities such as meals accommodation ferries admission tickets or any other service provided by another supplier it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the operator shall be binding on the hirer as if he had directly contracted for such services.

19. Passengers’ property.
For safety reasons the driver is the sole arbiter as to the carriage of passengers’ luggage and its storage. Luggage may only be carried in the seating area if it will fit safely in the overhead lockers. The operator will not accept liability for any damage to or loss of any property left on a vehicle by a passenger, or whilst on the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for a period of one month after which it will be destroyed. If requested, lost property can be mailed and the charges for this will be recoverable.

20. Conduct of passengers.
The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is otherwise considered by the driver to be unacceptable may be removed from a vehicle or prevented from boarding on the driver’s authority. The hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.

21. Damage and soiling.
The hirer is responsible for any damage or soiling caused to the vehicle by any passenger for the duration of the hire. A minimum surcharge of £200 will be made if the vehicle is damaged or soiled. This surcharge is payable to the driver upon demand. If the extent of the damage or soiling is such that the vehicle is out of service for any period of time the operator may in its absolute discretion surcharge the hirer a minimum of £500 per day or part of a day for which the vehicle is out of service. Any such surcharge is payable upon demand.

22. Supervision.
It is the responsibility of the hirer to ensure that the ratio of supervising adults to children specified in condition 7 is maintained at all times notwithstanding the removal of any passenger from the vehicle. If that ratio is not maintained the driver may in his discretion remove additional passengers from the vehicle to maintain that ratio or curtail or otherwise alter the hire.

23. Exclusion of liability.
Save in respect of death or personal injury arising from the negligence of the operator or any person for whose acts the operator is legally responsible the liability of the operator shall not exceed [the amount of the operator’s charges in respect of the hire]

24. Distracting driver during journeys.
It is the hirer’s responsibility to ensure that passengers do not distract the driver at any time when he is driving the vehicle. As a general rule, passengers must not, save in the case of an emergency, approach or speak to the driver whilst the vehicle is in motion unless he indicates that it is acceptable for them to do so.

25. Complaints.
In the event if the hirer having any complaint in respect of the operator’s services the hirer should endeavour to seek a solution by seeking assistance from the driver or from the operator, as soon as practically possible. Complaints should then be made in writing to the operator within 7 days.

26. Posters etc.
No bill poster, banner, flag, notice or similar items are to be displayed on any vehicle without the consent of the operator.

27. Surcharges.
When more than 28 days elapse between the hire being booked and its execution the operator reserves the right to pass on any increases in cost as a surcharge but any such surcharge would
be limited to a maximum of 5% of the hire charge.

28. Third Party Rights.
Any servants and agents of the operator are third parties to these conditions for the purposes of the Contract (Rights of Third Parties) Act 1999 and shall be entitled to enforce the same accordingly.

29. Entire Agreement.
This agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless
expressly provided elsewhere in this agreement, this agreement may be varied only by a document
signed by both parties.

30. Governing Law and Jurisdiction.
These Terms & Conditions shall be governed by and construed in accordance with the Laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.

Small family run coach hire business
based in the North East providing
quality coach transport for
groups of any size.

#tours #corporateevents #daytrip

Find Us

Clavering House, Clavering Place,
Newcastle upon Tyne


Mobile  07468 610280

Email: dwastell@aol.com


Open Hours

Mon-Fri 9am-5pm
Sat 10-2pm

  • White Facebook Icon
  • White LinkedIn Icon
  • White Twitter Icon
  • White Instagram Icon

©2020 by Parkers Executive Coaches Ltd. Created by Elliott+Boak